We deliver across almost all of Ontario. As we visit the farms once every two weeks, our delivery schedule is usually completed bi-weekly as well.
Our policy is to contact the customer closer to the delivery date through email to ensure they are aware of an upcoming delivery. Where possible, we will look to deliver the boxes earlier than the bi-weekly schedule.
Delivery costs depend on where you are located in Ontario and reflect the costs charged by our third-party transportation provider.
Our meat is flash frozen and comes in vacuum-sealed packaging*.
- For optimal results, defrost meat in the fridge. Most cuts should thaw within 24 hours
- If you are short on time, fill a bowl with cold water and place the meat inside the bowl
*Some items like soup bones and ground beef may come in butcher paper depending on the farm
Frequently Asked Questions
For more questions, please contact: firstname.lastname@example.org
Where and when do you deliver?
We deliver across most of Ontario.
We strive to deliver as soon as the order is placed. Generally, we deliver bi-weekly and time the deliveries for when we visit the farms.
Delivery costs depend on where you are located in Ontario and reflect the costs charged by our local third-party transportation provider.
We also send an email notifying customers of when we expect to deliver their order closer to the delivery date.
Do I need to be at home for delivery?
We do not require you to be present at the time of delivery. However, we will only leave orders in safe and secure places. If you live in an apartment building we will leave your order with concierge (if possible) or at your door if possible. All our orders are shipped in curbside recyclable insulated boxes with 1-2 pounds of dry-ice (which likely will have disappeared by the time you receive your order).
How can we buy half or quarter of a cow?
Please contact email@example.com for pricing and more details on buying half/quarter cow and wholesale orders!
Can I make changes to my order after it’s been placed?
Please email firstname.lastname@example.org. We do everything we can to fulfill change requests - however there are times when changes after an order has been placed can not be satisfied.
Change requests will be evaluated on a case-by-case basis.
Do you offer e-gift cards for international customers?
E-gift cards are only available to customers shipping within the U.S.
How Do I Set Up A Subscription Order?
You currently do not offer subscription boxes
How do I contact you?
If what you have a question or your order does not match what is recieved, please contact email@example.com and we will attempt to resolve the issue as soon as possible. Additionally, we have a chat function and an email form on the website where chats initiated by you will be sent to us live and/or emails sent to us will be recieved.
To keep the meat as fresh as possible, we visit the farms as close to the delivery date as possible. This may result in scenarios where, for example, a whole chicken may weigh less than what is specified on the website (as the size of the bird may vary seasonally) upon order. When such a scenario occurs, we aim to resolve this through refunds and/or providing additional weight than the average expected weight. This principle applies across to all other meats we sell.